Shipping and Delivery Policy

At Technotron Infosys Pvt. Ltd., we provide customized software / app / website solutions and SaaS-based services. As a software development company, we do not have physical products to ship. Instead, our "delivery" involves the timely deployment and availability of software solutions, updates, and services according to the terms agreed upon with our clients. Below is an outline of our delivery and implementation process for your reference.

1. Delivery of Customized Software Solutions

For customized software solutions, the delivery process follows these steps:

• Project Agreement: Once the project scope, requirements, and timelines are agreed upon, our team will begin development of the custom software solution.
• Development Phase: During the development phase, we will keep the client informed of the progress. Regular updates will be provided as per the agreed-upon milestones.
• Testing and Quality Assurance: Once development is completed, the software will undergo rigorous testing and quality assurance procedures to ensure it meets the agreed specifications and is free from bugs or issues.
• Deployment: Upon successful testing, the final customized software solution will be delivered to the client via a secure online platform, direct deployment to their infrastructure, or as otherwise agreed upon. The delivery of the final product is completed once the solution is live or installed, based on the specific contract terms.
• Ongoing Support: After delivery, we provide ongoing technical support and maintenance as per the service agreement to ensure optimal performance of the software solution.

2. Delivery of SaaS-Based Software Solutions

For SaaS (Software as a Service) solutions, delivery refers to providing access to the software via the internet. The delivery process is as follows:

• Account Creation: After purchase or subscription, the client will receive login credentials and access instructions to our SaaS platform. This will allow the client to begin using the software immediately or after project deployment (depends on the type of product offered in SaaS), as it is hosted and accessible online.
• Subscription Activation: Once payment is processed, the SaaS service will be activated for the client. Depending on the package selected, different levels of access and features will be available.
• Software Updates and Maintenance: Updates and improvements to the SaaS solution will be deployed automatically, and clients will be notified of significant changes or new features. Our team handles all aspects of software maintenance, ensuring seamless service delivery.

3. Timeframes for Delivery

The delivery timeframe for both custom software development and SaaS solutions depends on the scope of the project, the complexity of the requirements, and the agreed-upon timeline between Technotron Infosys Pvt. Ltd. and the client. For SaaS services (that does not need any scope of deployment), clients will typically have immediate access after account setup and payment confirmation. For Customized software projects and Project Deployment basis SaaS, the delivery may take longer, and specific delivery times will be outlined in the contract or service agreement.

4. Delivery of Software Updates and Bug Fixes

For both custom software solutions and SaaS services, software updates, bug fixes, and patches are delivered according to the needs of the system:

• Custom Software Solutions: Updates, patches, or enhancements will be delivered based on the terms outlined in the support or maintenance contract. Updates may be provided directly to the client’s systems or as per the agreed upon method of delivery.
• SaaS Services: Updates and fixes are automatically applied to all clients' accounts as part of the service. Clients are notified in advance of any scheduled maintenance or significant software updates.

5. Support and Assistance

Once the software is delivered, we offer support services to ensure the software operates as expected. Support options include:

• Technical Support: Available for troubleshooting, bug fixes, and technical assistance.
• Customer Support: For general inquiries, account management, and non-technical questions.
• Documentation: We provide user manuals, guides, and other resources to help clients use the software efficiently.

6. Changes to This Policy

We may update or modify this Shipping and Delivery Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We recommend that you review this page periodically for any updates.

7. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:

Technotron Infosys Pvt. Ltd.
Email: info@technotroninfosys.com
Phone: 033-35974225