Thank you for choosing Technotron Infosys Pvt. Ltd. for your software development needs. We are committed to providing the highest level of service and ensuring your satisfaction. This Refund & Cancellation Policy outlines the terms under which refunds or cancellations may be processed.

1. Refund Policy

At Technotron Infosys Pvt. Ltd, we strive to deliver the best quality software solutions. However, we understand that there may be exceptional situations where a refund might be necessary. The following outlines the conditions under which refunds may be issued:

• Custom Software Projects:
  For custom software development projects, refunds are not offered once work has started, as the services are tailored to your specific needs. We provide a detailed agreement that specifies the milestones, timelines, and deliverables. If you are dissatisfied with the progress or the final product, we will work with you to address the issue to the best of our abilities, within the scope of the original agreement.
• Subscription Services (if applicable):
  If your service is based on a recurring subscription (e.g., SaaS or maintenance services), you can cancel your subscription at any time. However, payments made for the current billing cycle are non-refundable. If you cancel before the next billing cycle, you will not be charged for future payments.
• Pre-Paid Services:
  For services or products that are paid for in advance (e.g., software licenses or support packages), refunds may be issued at our discretion, depending on the circumstances. A partial refund may be granted based on the proportion of work completed or services used.
• Refund Process:
  To request a refund, please contact us at info@technotroninfosys.com within 3 days of receiving the product or service. Your refund request will be reviewed and processed accordingly.

2. Cancellation Policy

• Project Cancellations:
  You may cancel a project at any time by providing written notice to Technotron Infosys Pvt. Ltd. If you decide to cancel before the completion of the project, you will be responsible for paying for the work completed up until the cancellation date. The final invoice will include a prorated amount based on the work performed.
• Subscription or Service Cancellations:
  To cancel a subscription or service, please contact us at least 7 days prior to the next billing cycle to avoid being charged for the upcoming cycle. Subscription cancellations can be processed through your account portal or by reaching out to our customer support team.
• Cancellation Fees:
  If your project has reached certain milestones and you choose to cancel, a cancellation fee may apply depending on the work completed at the time of cancellation. This will be outlined in your contract.

3. Refund Eligibility Criteria

Refund eligibility is subject to the following conditions:

• A refund request must be made within the specified timeframe 7 days of service delivery
• The service or product must be unused or incomplete.
• For custom projects, refunds will only be considered if the service provided fails to meet the agreed-upon specifications or deliverables outlined in the contract.

4. Dispute Resolution

If you are dissatisfied with the service provided or have any disputes regarding the refund or cancellation, please contact our customer support team at info@technotroninfosys.com. We will make every effort to resolve the issue amicably and fairly. If a resolution cannot be reached, the matter may be escalated to arbitration or other legal means based on the jurisdiction specified in our Terms of Service.

5. Payment Gateway and Merchant Approval

By making a purchase or subscribing to our services, you agree that any payments made through the payment gateway will be processed securely.Technotron Infosys Pvt. Ltd. has been approved as a verified merchant by the payment gateway to accept payments from clients. Refund requests, cancellations, and disputes will be handled in accordance with our policies, and the payment gateway may assist in resolving any issues as per their own terms and conditions.

6. Changes to the Refund & Cancellation Policy

We reserve the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

If you have any questions or concerns regarding this policy, please contact us at info@technotroninfosys.com.